Here you have a direct channel with our Ombudsman. Our commitment is to offer definitive answers to questions not yet properly resolved in previous records by other channels.

Opening hours:
Monday to Friday, excluding holidays.
From 9am to 12pm and from 1pm to 6pm.

Ombudsman Policy

Ombudsman Report

You may also access Ombudsman by phone or email:

0800 882 2700
(Toll free)