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Here you have a direct channel with our Ombudsman. Our commitment is to offer definitive answers to questions not yet properly resolved in previous records by other channels.

Opening hours:
Monday to Friday, excluding holidays.
From 9am to 12pm and from 1pm to 6pm.

Ombudsman Policy

Ombudsman Report

You may also access Ombudsman by phone or email:

0800 882 2700
(Toll free)

ouvidoria@rbcapital.com

Contact

350 Rocio Street, 14º Floor
Sao Paulo – Brazil
04552-000
Phone: +55 (11) 3127 2700

Anbima

Before investing their funds, investors shall carefully read the terms of risk awareness, prospects and regulations inherent to the financial assets in which they have decided to carry out investments. Articles in the media, videos, opinions of economists and/or consultants, content produced in the discussion forums, among other information and/or data provided by RB Capital's electronic systems are for information purposes only. Such contents were prepared according to the context and landscape at the time it was produced, and is not intended to be read as recommendations or offers of any nature. Some funds included in RB Capital's electronic systems may use derivative strategies as part of its investment policy. Such strategies, as adopted, may result in significant equity losses for its shareholders, and may even result in losses higher than the capital invested, thus requiring the shareholder to provide additional resources to cover the fund's loss. Some funds presented may allocate part of their resources to funds that hold financial assets traded abroad in their portfolio, as well as invest in financial assets abroad, within the limits provided for in CVM Instruction 555, of December 17, 2014 and its subsequent amendments. . Returns obtained in the past do not guarantee future return. Investment funds are not guaranteed by the fund manager, the portfolio manager, any insurance arrangement, or even by the Credit Guarantee Fund/FGC. RB Capital is an institution authorized to operate by the Central Bank of Brazil. The comparisons between return and economic indicators available on this website are merely for economic reference, and not necessarily a goal or parameter of the funds' performance. Funds have their own different dates for conversion of shares, redemption request and redemption payments, according to their respective regulations and prospects. The maximum management fees charged by the funds are resulting from investments that may be made in other investment funds. There is no guarantee that the funds will have tax treatment for long-term funds, when applicable. Products and services mentioned herein may not be available in all jurisdictions or for certain categories of investors. The pricing of fixed income assets, which are part of the customer’s position, reflects the value of the asset, according to the average of the secondary market closing in D-2, released by CETIP and SELIC. * Home Broker transactions and other activities involving the intermediation of securities are subject to brokerage fees and/or fees inherent to the provision of services. ** For assessing the performance of investment funds, it is recommended to analyze a period of at least 12 (twelve) months. Historical performance is no guarantee of future results. Ombudsman 0800-882 2700